General Questions

What is your return and exchange policy?
Your satisfaction is our top priority. If you are not completely happy with your purchase, you can return any unworn, unwashed, and undamaged item with its original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are eligible for store credit only. Please note that customers are responsible for the cost of return shipping. For full details and to initiate a return, please visit our Returns & Exchanges page.

Do you ship internationally?
Yes, we are thrilled to ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. You will see the applicable costs at checkout before you complete your order.

What are the shipping costs and delivery times?
We offer a range of shipping options to suit your needs. For domestic orders, standard shipping typically takes 5-7 business days. We also offer expedited shipping options at an additional cost. International shipping times vary by location. All shipping costs are calculated at checkout based on your order’s destination and weight.

How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your package’s journey. You can also track your order by logging into your account on our website.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.

Is my personal and payment information secure?
Absolutely. We take your privacy and security very seriously. Our website uses industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission. We do not store your full payment card details on our servers.

Product & Sizing Questions

How does your clothing sizing run?
Our sizing is designed to be true to standard sizing. For the most accurate fit, we strongly recommend consulting our detailed size guide, which includes comprehensive measurements for each of our styles. You can find the link to the size guide on every product page.

What materials are used in your clothing?
We are committed to quality and comfort. Our collections primarily use natural, high-quality fabrics like GOTS-certified organic cotton, luxurious French terry, and soft, durable jerseys. Specific material compositions are listed on each product page.

How should I care for my garments?
To ensure your clothing lasts and retains its quality, we recommend following the care instructions on the garment’s label. Generally, washing in cold water, using a gentle cycle, and tumble drying on low or laying flat to dry is recommended. This helps prevent shrinkage and preserves prints and colors.

Are your products ethically made?
Yes. We are deeply committed to ethical manufacturing practices. Our clothing is produced in certified facilities that ensure fair wages and safe working conditions for all workers. We believe in fashion that feels good and does good.

Account & Technical Questions

How do I create an account?
You can create an account by clicking the “Login” link at the top of our website and selecting “Create Account.” Having an account allows you to track orders, save your details for faster checkout, and manage your preferences.

I forgot my password. How can I reset it?
Click on the “Login” link and then select “Forgot your password?” You will be prompted to enter the email address associated with your account, and we will send you a link to reset your password.

The product I want is out of stock. Will it be restocked?
We do our best to keep popular items in stock. If an item is out of stock, please use the “Notify Me When Available” feature on the product page. This will send you an automatic email as soon as the item is back in our inventory.

Can I modify or cancel my order after it has been placed?
We strive to process orders quickly to get your items to you as fast as possible. If you need to modify or cancel an order, please contact us immediately. We can only make changes if the order has not yet entered the packing and shipping process.

Policies & More

What is your policy on sustainability?
We are dedicated to reducing our environmental footprint. This commitment is reflected in our use of organic materials, responsible packaging, and ethical production methods. We are continuously working on ways to become a more sustainable brand.

Do you have a warranty on your products?
While we do not offer a formal warranty, we stand behind the quality of our craftsmanship. If a product is faulty or has a manufacturing defect, please contact us within 30 days of receipt, and we will be happy to assist you with a resolution.

Do you offer gift cards?
Yes! Our digital gift cards are the perfect present for any occasion. They can be purchased on our website and are delivered via email, allowing the recipient to choose something they will truly love.

How can I get more help?
For any other questions not answered here, our dedicated customer service team is ready to assist you. Please reach out to us through the contact form on our website at enduringapparels.com, and we will get back to you as soon as possible.